Terms & Conditions


In case of using this website users must have to read and agree to the following terms and conditions:


Site and Contents

The Alfa Car Rental provide online car booking service. The information and content material present on the site is just of users understanding and the desired purposed of the site for which it is made. Alfa car rental is authorized the change the information with respect to time period without any prior notice. Alfa Travel does not provide any warranty or guarantee for the accuracy, timeless performance, completeness or suitability of the information and content, present on the website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The use of information on this website is entirely at your own risk, for which we shall not be liable. It is the users own responsibility to ensure that any products, services or information available through this website satisfy their requirement


Ownership

The information and the content present on the website are private property or licensed to Alfa Car Rental. The information and content are not limited to the design, layout, look, appearance and graphics. Duplication or reproduction of the information is strictly prohibited as per the privacy policy, term & condition of the website.


Alfa Travels assures that the all the trademarks present on the site are not the private property or licensed by others.


Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.


Creating the link to this site form other website is strictly prohibited under the privacy policy of the Alfa Travel. Doing so may lead to claims for damages and/or be a criminal offense.


User Content

Booking the vehicle is the simple process, user suppose to fill the booking form provided here. Payment process is online. User can do payment by using the credit/debit cards. The cards through which the user can do the payment are listed here. Users other than card holder also can do the payment to book the vehicle. For booking the vehicle the user needs to fill up details of cards and also the details of booking.


We are committed to protecting your privacy. The online payment on Alfa Travels is completely secure. Alfa Travel uses the EBS payment gateway for online payment. EBS has a 12 bits SSL encryption technology complaint solution approved and certified by VeriSign. We ensure you that we will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.


  • If in case the booked vehicle does not show up, full refund will be made. In case despite our best effort to provide punctual service, an untoward event of delay in the service occurs, it can be made up by providing an alternate vehicle or full refund will be arranged as per informed choice.


  • Duty slip is to be filled by the customer, no disputes entertained. start and end km. calculated from and to our garage. driving speed of the vehicle as per the directions of the local transport authority only. parking charges, Tool and entry fees etc. to be paid by the customer.


  • On unavailability of desired vehicle, a similar vehicle of other make or an upper class vehicle will be provided at no extra charge. Insisting on travelling on UN motor-able bad roads will not be accepted.


Cancellation terms:
  • 48 hours before the booked time: No cancellation charge on change of booked date or total cancellation, 100% of the booked amount refunded.


  • 24 – 48 hours before the booked time: 50 % of the advance amount refunded.


  • 0 – 24 hours before the booked time: No refund.


  • The refunds will be made either by a cross cheque in the name of the customer only, or by online transfer to the customer’s bank account. No cash refund requests entertained.


Important Note:
  • Km and Time are calculated from garage to garage.


  • Parking , state and toll charges will be extra if applicable has to be payed by customer.


  • One day means a one calendar day ( from midnight 12 to midnight 12).


  • Cabs that are booked for outstation should not be use for local usage.


  • The final travel cost would depend on actul distance travelled and total no. of days


  • AC will not work in hill areas or stoped / parked vehicle.